Shipping and Delivery

Shipping and Delivery

Hello and welcome to shipping and delivery page! Here you can read some details about a nifty little lifecycle of your order’s journey from the time you place your order to your new treasures arriving at your doorstep. At first you choose the product you like. Then you put into your shopping cart and pass the checkout process in a few clicks. Our store offers several payment and delivery methods, so you have an opportunity to choose which one is the most convenient for you.

Delivery methods

UK Deliveries

We are a UK company but our production facility is in Spain. We still use Royal Mail for deliveries but these take a few days longer than they would from the UK. Our aim is to always have products made within 3 days of purchase. Our mail is flown to the UK on Tuesdays, Thursdays and Saturdays. Once into the UK Royal Mail system delivery is within 48 hrs. A core range of very fast moving products will be available from the UK for fast delivery from a UK warehousing facility. We ask for your patience as this transition takes place and rest assured products will arrive as quickly as possible.

How Do We Deliver?

UK Mainland

All of our products are sent via Royal Mail or Courier.

All deliveries are tracked mail.

As all products are made fresh for each order dispatch is normally within 3 days of cleared payment.

All orders in excess of £100.00 will be shipped to the verified billing address only inline with Paypal protocol requirements.

UK Highlands & Islands

Deliveries are made via Royal Mail or Courier.

All deliveries are signed for.

As all products are made fresh for each order dispatch is normally within 3 days of cleared payment.

All orders in excess of £100.00 will be shipped to the verified billing address only inline with Paypal protocol requirements.

International

All of our products are sent via Royal Mail Sml Parcel.

Please allow extra time for international shipments.

All deliveries are sent tracked mail.

As all products are made fresh for each order dispatch is normally within 3 days of cleared payment.

All orders in excess of £100.00 will be shipped to the verified billing address only inline with Paypal protocol requirements.

Returns

If for any reason you are unhappy with your purchase we will refund you 100% of the order value.

Email sales@irae.co.uk and we’ll provide you with a return address. No explanation is necessary.

Items must be returned to us within 14 days, un-opened in their original packaging.